A recent e-commerce survey showed that some 41 percent of online adults said they would switch to a competitor or abandon a transaction entirely if they experienced an online transaction problem. In addition, four in five online adults who experienced problems — or 84 percent — share their experiences with others both online and offline.
Suzanne LaChapelle’s Weblog
print + web + strategy
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Twitter- slachapelle: RT @shanegibson: Social Media Tip: Social media is a bridge not a wall. Use it as a reason to connect in person not to replace in-perso ...
- slachapelle: RT @CMO_com: on #CMO.com: 5 chirp-worthy brands that have found success with Twitter. http://om.ly/dmUd
- slachapelle: RT @OPENForum: 5 Entrepreneurship Trends to Watch Out for in 2010, from @mashable. http://bit.ly/7sMYAJ #trends #smallbusiness
- slachapelle: RT @BenABaker: Good networking party for Cincy Techs! Stay Connected, next Wednesday at FB's, downtown. Free registry here: http://ti ...
- slachapelle: RT @marybethonline: RGI is hiring for a Director of the CPG Team. Interested? DM RGI and they'll provide a job description. (via @RGI_De ...
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