84% of customers share their bad experiences with others

A recent e-commerce survey showed that some 41 percent of online adults said they would switch to a competitor or abandon a transaction entirely if they experienced an online transaction problem. In addition, four in five online adults who experienced problems — or 84 percent — share their experiences with others both online and offline.

Read full study >

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: