A recent study by Watson Wyatt Worldwide found that approximately two-thirds of companies surveyed plan to use social media to connect with workers in the coming year. The study revealed that 80 percent of companies had upped their use of electronic communications and about half of the respondents had lessened their use of print communications.
What seemed to be a frivolous pastime last year will definitely find its place in business communications next year.
Of those companies in the study not implementing social media to communicate with workers, more than one third complained about a lack of IT support or insufficient technical capabilities. About 40 percent said they had limited knowledge of social media and 45 percent pointed to a lack of staff or resources.
Today’s workers are looking for authentic, timely messages that address how business changes affect them personally