As the recent foibles of Aflac, Chrysler and Kenneth Cole and others demonstrate, keeping an up-to-date, 24/7 presence on social media has its risks. A bigger risk though, is to ignore social media. So what is a brand to do?
Experts in this new, uncharted territory offer a few guidelines. Some of this, not surprisingly, harkens back to Branding 101, though that shouldn’t be too much of a surprise. After all, what works on print or TV is likely to apply at some level to Facebook and Twitter, too.
For anyone pondering the idea of maintaining brand consistency across social media, here are a few pointers from people in the trenches, including Michael Sunden, director of the New York office of branding firm Landor Associates, Sarah Hofstetter, senior vice president, emerging media and brand strategy at digital agency 360i, and Brian Clark, CEO of GMD Studios.
1. Establish Your Brand Voice
2. Invite Commentary Instead of Chest-Thumping
3. Be Relevant
4. Don’t Aim for Consistency, Aim for Cohesion
5. Know Your Audience