We have created four new categories to make IT stakeholder identification easier: 1) application platforms will be of high interest to your app dev and management teams; 2) integration will be of interest to app dev, data integration specialists, and even process folks (considering that processes can and should be integrated with apps and data); 3) infrastructure and operations; and 4) mobile computing, which spans infrastructure, app dev, and possibly line-of-business relationship managers who are very keen on mobility. And don’t forget your security and compliance stakeholders, who will generally care about all of these!
Before listing the trends and technologies, I also want to introduce a new twist to our research this year – we have identified four major themes that run through many of our business technology and technology trends. These themes are so broad and far reaching that we thought it worth calling them out separately; we are advising our clients to understand these themes as the context for responding to individual trends:
- Empowered. Forrester has been writing extensively about the empowerment trend for a few years now; however, we see further acceleration around this theme. Did you know that in 10 years, more than 50% of the workforce will be Millennials who grew up with thumbs on mobile keyboards? These workers are likely to furnish themselves with technology outside of IT’s control, and it’s likely to be much better. We think firms that learn how to manage and take advantage of mobile, social, collaboration, and self-service technology will have a big advantage. This idea influences a lot of our trends.